Our E-Commerce Services

Combinable modules to suit your requirements

Individual frontend and backend solutions in e‑commerce

Online Shop Set-up

Complete set-up of a new online shop for your business and connection to online marketplaces.

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Selection and implementation of a custom-fit shop system
Technical support and handling of shop hosting
Development of design, features and content
Fast connection to relevant online marketplaces through existing technical interface solutions (connection to Amazon, Otto Market, Zalando and other marketplaces)
Extensive analysis and controlling functions
Continuous development: Internationalisation, usability and customer experience
Implementation of online shop health checks
Continuous plugin updates and optimisations

Online Marketing

Individual marketing strategies for your online shop to generate traffic and sales.

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Performance marketing
Newsletter
SEO
SEA
Social media marketing
Magazine
Promotion

Content Production

We ensure an optimal online presence and are your partner for product presentation.

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Image retouching, image clipping and image selection
Video productions
360° recordings
Product texts and descriptions
Optimisation of marketing texts
Content management
Support and optimisation of your online presence

Headless E-Commerce

What are the benefits of using our order and process platform?

Bundling of all order-relevant data
Transparent data structure
Mapping all processes in a system and control of process participants
Master data and article management
Organization and automation of all parts of order processing in online sales (order-to-cash process)
Central order entry from different sales channels and forwarding of data via interfaces to participating IT systems
Price differentiation (separation of currencies and sales channels)
Flexibility by integrating additional service components (Customer Service, Financial Services, etc.)
Fast onboarding through standardized processes and interfaces to numerous online marketplaces and various online shop systems

Shop & Marketplace Management

360° service: one point of contact for all your concerns.

Bundling of all order-relevant data
Transparent data structure
Mapping all processes in a system and control of process participants
Master data and article management
Organization and automation of all parts of order processing in online sales (order-to-cash process)
Central order entry from different sales channels and forwarding of data via interfaces to participating IT systems
Price differentiation (separation of currencies and sales channels)
Flexibility by integrating additional service components (Customer Service, Financial Services, etc.)
Fast onboarding through standardized processes and interfaces to numerous online marketplaces and various online shop systems

Financial Services

We handle the entire payment transactions process.

Risk management
Payment methods (purchase on account, PayPal, credit card, etc.)
Credit notes
Discount campaigns
Debtor management
Receivables management
Collection

Customer Service

Our Customer Service would be pleased to assist your customers: in pre-sales, sales and after-sales.

Telephone and written customer contact (multi-lingual)
Customer-friendly service times
Trained staff
1st level support
Product advice and item availability
Customer history and customer data
Order status and shipment tracking
Information on the payment process
Returns and credit note status
Complaint management

Logistik & Fulfillment

Tailored integrated logistics solutions customised to suit your needs.

Warehousing

Goods in and quality check
Storage of all product categories based on DIN
Stock management and inventory
Pick & pack, packaging

Value-added services (VAS)

A wide range of value-added services: pricing, set building, labelling, packaging
Complete textile processing: tunnel finisher, manual ironing, form finisher, actual sizing, sewing, jersey flocking
Product photography

Infrastructure

Fully-equipped omni-channel warehouse real estate
Small solutions: for start-ups with rapid onboarding
Large solutions: with automation
Rapid scalability (“Black Friday proved”)

Last Mile Distribution

National and international transport solutions for a modern and reliable supply chain.

Central key account management

Contract management
Customer service
Insurance and claims settlement
Billing
Reporting

Supply chain management

Cut-off optimisation
Run-time optimisation
Carrier-independent direct injections
Returns management optimisation

Best price and best solution

Tender management
Selection of optimum transport solutions
Last-mile solutions
Synergy effects from preliminary/follow-up optimisations

Webshop operator

Our merchant model: we sell for you based on your requirements.

Who does this suit?

You want to stay in the background
You want to overcome accounting hurdles
You do not have the necessary e-commerce know-how or the technical infrastructure

What is the process?

You remain responsible for product development and marketing
You are the owner of the stock
Your products are stored in our warehouse
We organise the shipping for our own account and are the direct contract partner with the end customer
You receive a monthly credit note of the product sales

What are the benefits?

The entire online business does not generate any effort in your internal organisation
No reporting in the balance sheet
No tax assessment
Convenient and detailed statement of transactions at the end of the month

Are you interested in our FastLane Commerce solutions?
Then please contact us!

Julian Esser
Senior Projekt Manager
Tel.: +49 175 3409679
E-Mail: info@fastlane-commerce.com

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